I take pride in the quality of every garment I sell. If you have received the correct order but are unsatisfied with the item, I am happy to assist you with returns and exchanges within 10 days of receiving your purchase. Please read my return policy below for more details:

Exchanges and Shipping:

1. Mori Bound does not cover the shipping cost for money back returns.
2. Mori Bound does not cover the shipping cost for store credit.
3. For exchanges you must cover the shipping cost to return the item to me, and I will send you an invoice for the shipping cost to send the new item to you.
4. Once I receive the item, your return or exchange will be processed within 7 - 10 business days.

Returns for Money Back Refund:

• Mori Bound does not cover the shipping cost for money back returns.
• Products must be in unworn, unwashed, undamaged condition, and must have the original tags still attached. No exceptions.
• If the item shows any signs of wear, a money back refund will not be provided, and you will be given store credit instead.
• If the item passes all verification checks your order will be refunded, minus 5% for processing fees.

Exchanges and Store Credit:

• Mori Bound does not cover the shipping cost for store credit.
• Customers are resposible for both the shipping cost to return the original product to me, and for the shipping cost to send the new item to you.
• Products must be in unworn, unwashed, undamaged condition with their original tags attached, and should be returned in their original packaging.
• We cannot accept items covered in animal/human hair, items that smell like they have been washed, or products with a scent of smoke, cologne, deodorant markings, or sweat stains.
• All items marked as "Final Sale," "Sale," are non-returnable and non-exchangeable.
  

Order Cancellations: To account for the costs associated with processing and restocking canceled orders at our warehouse, as well as payment processing fees, we apply a 10% cancellation fee.

Backorder Product Order Cancellations: Since these items are on backorder, have not yet been packed, and don't need to be restocked, the cancellation fee is reduced. To account for the costs associated with payment processing fees we apply a 5% cancellation fee.

Limited Drop Items: Due to the fact that drops often sell out quickly and stock is limited, size exchanges may not be possible, please ensure you order the correct size. Limited drop items are not necessarily marked as "limited drop" on our site or in our marketing. Any product that we release once and do not plan to restock is considered a limited drop item.

Initiating an Exchange: To start the exchange process, please follow the easy steps in my return portal here: https://moribound.com/a/exchange

Initiating a Return: To start the return process, please contact us at mail@moribound.com and include the following information:

• Your order number
• Name on the order
• Email used for the order
• Reason for your return and photo of the item.

Status of Your Return or Exchange: If you have already initiated a return, exchange, or store credit request through our online process, please allow 5-7 business days for processing. I will email you to confirm the status once the return is processed.

Incorrect Item: If you have received an incorrect item, please contact us at mail@moribound.com and include the following information:

• Your order number
• Name on the order
• Email used for the order
• Photo of the incorrect item and packing slip. Upon confirming that you received the wrong item, I will create a return label for you, and you will be shipped the correct item within 7-10 business days.

Damaged or Defective Item: If you have received a damaged or defective item, please email mail@moribound.com and provide the following details:

• Your order number
• Name on the order
• Email used for the order
• Your request (refund or send another product?)
• Photograph clearly showing the quality of the print or the damaged area of the item, taken on a flat surface with the tag and error clearly displayed. I will use this information to assist you with your order and ensure that similar errors are prevented in future printing.

Lost Packages: If more than 7 days have passed and the tracking on your order has not been updated, please email me at mail@moribound.com and I will reach out to the courier to try to find your package. If they are unable to locate your package I will send you a complete replacement free of charge, or refund your order, whichever you prefer.

Shipped to Wrong Address: If the shipping address was input correctly on my end (from what you provided me when placing your order) I will not be responsible for any mistakes you made when providing your shipping address. If I input your address incorrectly (from what you provided me when placing your order) I will send you a complete replacement free of charge, or refund your order, whichever you prefer. If I input your address correctly (from what you provided me when placing your order) and you enter your address correctly when placing your order, but the shipping courier sends it to the wrong address, I will send you a complete replacement free of charge, or refund your order, whichever you prefer.

If there is a problem with your address, and the shipping courier cannot deliver it successfully, it will be returned to a holding warehouse. If that happens I will reach out to you via email to inform you, and request a new shipping address to attempt redelivery. Once I have the new address I will send you an invoice for the redelivery fee, which you will be required to pay in order to re-attempt the delivery. The holding warehouse only holds packages for a limited amount of time, typically 7-10 days, but it varies depending on which warehouse. If you do not respond to my email with your new shipping address and pay the invoice before this time expires then the holding warehouse will destroy the package. If the holding warehouse destroys your package you will be held 100% respobsible, and Mori Bound will not offer a refund or replacement on your package.

Stolen Packages: If the tracking on your order confirms that it has been delivered, but you have not received the package and are unable to find it, the first step is to wait a bit longer. Sometimes the shipping couriers accidentally mark a package as delivered before they deliver it. If a 7 days have passed since since your order was marked as delivered and you still do not have your package, it will be considered stolen. Unfortunately I am not able to offer any refunds or replacements for stolen packages, so please be mindful and select a safe address for your order to be delivered to.

Shipping Protection: Shipping Protection is an optional add-on to your order. Shipping Protection protects your order from damage, loss, or theft during shipping. If your order is damaged, lost, or stolen during transit and your order contained Shipping Protection the we will replace your order free of charge. Please note that Shipping Protection only covers stolen/lost packages during transit. It does not cover packages that are stolen after they are delivered to the correct address. If the tracking shows that the shipping courier successfully delivered your package to the address you provided, and the package is stolen afterwards, Shipping Protection does not cover your order.

Thank you for supporting my brand, it means more to me than you can imagine. If you have any further questions or concerns, please don't hesitate to reach out to me at mail@moribound.com

- Guy